Shipping & Returns
1. Processing Time
1.1 Order Processing: All orders are processed within [1] business days (excluding weekends and public holidays) after receiving payment confirmation. During high-demand periods, processing times may be extended, and customers will be notified of any delays.
1.2 Order Confirmation: Upon placing an order, you will receive an order confirmation email with details such as order number, product details, and shipping address. Please review this information carefully and contact us immediately if any corrections are needed.
2. Shipping Rates and Options
2.1 Shipping Destinations: We ship to all addresses in Australia and worldwide.
2.2 Shipping Rates: Shipping rates are calculated based on the weight of the package and the delivery destination. Rates are provided at checkout before completing the purchase.
2.3 Shipping Options: We use Australia Post for our shipping services. Shipping options available at checkout include Standard Shipping, Express Shipping, or other options offered by Australia Post.
3. Estimated Delivery Times
3.1 Standard Shipping: Estimated delivery time for standard shipping is [5-10] business days within Australia.
3.2 Express Shipping: For express shipping, the estimated delivery time is [2-5] business days within Australia.
3.3 Delivery Delays: While we strive to meet these estimates, unforeseen circumstances or factors beyond our control may cause delays. Eamon Donnelly Publications is not responsible for any such delays.
4. Order Tracking
4.1 Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order on the Australia Post website.
4.2 Lost or Stolen Packages: Eamon Donnelly Publications is not responsible for lost or stolen packages. If you encounter any issues, please contact Australia Post using the provided tracking information.
5. Shipping Restrictions
5.1 P.O. Boxes: We ship to P.O. Boxes within Australia.
5.2 International Shipping: We ship worldwide.
6. Order Modifications and Cancellations
6.1 Modifications: Once an order is placed, modifications, such as changes to the shipping address or product quantities, cannot be guaranteed. Please review your order carefully before completing the purchase.
6.2 Cancellations: Orders cannot be cancelled once they have been processed and dispatched. If you wish to cancel an order, please contact us immediately, and we will do our best to assist you.
7. Returns & Refunds
8. Contact Information
If you have any questions about our Shipping Policy, please contact us at: info@eamondonnelly.com
1.1 Order Processing: All orders are processed within [1] business days (excluding weekends and public holidays) after receiving payment confirmation. During high-demand periods, processing times may be extended, and customers will be notified of any delays.
1.2 Order Confirmation: Upon placing an order, you will receive an order confirmation email with details such as order number, product details, and shipping address. Please review this information carefully and contact us immediately if any corrections are needed.
2. Shipping Rates and Options
2.1 Shipping Destinations: We ship to all addresses in Australia and worldwide.
2.2 Shipping Rates: Shipping rates are calculated based on the weight of the package and the delivery destination. Rates are provided at checkout before completing the purchase.
2.3 Shipping Options: We use Australia Post for our shipping services. Shipping options available at checkout include Standard Shipping, Express Shipping, or other options offered by Australia Post.
3. Estimated Delivery Times
3.1 Standard Shipping: Estimated delivery time for standard shipping is [5-10] business days within Australia.
3.2 Express Shipping: For express shipping, the estimated delivery time is [2-5] business days within Australia.
3.3 Delivery Delays: While we strive to meet these estimates, unforeseen circumstances or factors beyond our control may cause delays. Eamon Donnelly Publications is not responsible for any such delays.
4. Order Tracking
4.1 Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order on the Australia Post website.
4.2 Lost or Stolen Packages: Eamon Donnelly Publications is not responsible for lost or stolen packages. If you encounter any issues, please contact Australia Post using the provided tracking information.
5. Shipping Restrictions
5.1 P.O. Boxes: We ship to P.O. Boxes within Australia.
5.2 International Shipping: We ship worldwide.
6. Order Modifications and Cancellations
6.1 Modifications: Once an order is placed, modifications, such as changes to the shipping address or product quantities, cannot be guaranteed. Please review your order carefully before completing the purchase.
6.2 Cancellations: Orders cannot be cancelled once they have been processed and dispatched. If you wish to cancel an order, please contact us immediately, and we will do our best to assist you.
7. Returns & Refunds
7.1 If you wish to return an item within 30 days of purchase, we're happy to facilitate a refund, exchange, or provide store credit, given it meets the 'as new' criteria, which refers to books and prints that are in pristine condition and remain sealed and unopened.
7.2 Please note that the refund, store credit, or exchange value covers only the items value, excluding the initial shipping cost. Customers are responsible for return shipping expenses to Eamon Donnelly Publications and ensuring proper packaging that meets the 'as-new' criteria.
7.3Unfortunately, we cannot process refunds for a change of mind, and sale items are non-refundable.
7.2 Please note that the refund, store credit, or exchange value covers only the items value, excluding the initial shipping cost. Customers are responsible for return shipping expenses to Eamon Donnelly Publications and ensuring proper packaging that meets the 'as-new' criteria.
7.3Unfortunately, we cannot process refunds for a change of mind, and sale items are non-refundable.
If your return meets the 'as-new' criteria mentioned above, reach out to us via info@eamondonnelly.com, explaining the reason for your exchange, and we'll assist you from there.
Postal Address:
Eamon Donnelly Publications, PO Box 77, Mount Waverley, Victoria, Australia, 3149.
8. Contact Information
If you have any questions about our Shipping Policy, please contact us at: info@eamondonnelly.com